I've gotten that same message at times - not for SIMM but for other very large downloads on Nexus. I do not know if this will apply in your case, but I would (if retrying the Download With Manager did not work) Manually download the file, and then move the file to NMM using the Add File button in the upper left of NMM (the green plus sign).

Samsung Phone Issues.Recently, Google has officially released its latest version of Android Pie, which includes many built-in features that developed a huge craze among the Android users for having this version on their device. However, besides these attractive features, there is a rising issue – Android update fails to install among the Android users when they update their device to the latest version. Obviously, people were upset about this unknown error and have no idea why this issue appears and how to address it. That’s why this guide exists. In this guide, we will give you the answers to why your device fails to update and what you need to do to fix it. Why Did Your Android Fail to Install Android Pie?There can be many reasons for system update failure on a smartphone. Here we have listed the most common reasons as follows.1. Your device is incompatible with Android Pie.2. Insufficient storage space for the update.3. Bad internet connection.4. Google Play store updates create issues.

How to Fix the Problems of Android Software Update?If you are also facing the problems mentioned above while installing a system update on your phone, then you can follow the solutions we prepared below to fix it.Solution 1. Check Your Device ModelYou can go to check if your device is on the list that allows updating. Only when your device is included on the list can you update it to Android Pie.Solution 2. Clear Storage SpaceMany Android users face an Android system update failed due to the lack of storage space. So, before the system installation process, you should make sure that you have enough storage space for next update on your phone.

If there’s not enough storage space on your device, you can regain it by deleting unnecessary apps and data from your phone which you do not use. With the help of the reliable fine manager, you can delete junk and redundant files. Fix Android System Update Fails to Install Issue By Clearing Storage SpaceSolution 3. Check Internet ConnectionTo make sure that your system update does not get fail during the process, check your internet connection before starting the process. If you are using the Wi-Fi network for a system update, then you must have good internet speed. Otherwise, you can use your mobile network.

Updating through mobile network is a good option as there are various reasons will cause you to disconnect to your Wi-Fi.

.Known Issues & Solutions. For a list of known issues and solutions being tracked by the development team, please visit this support page:. To report a new issue with the game, please!Purchasing the Game Age of Empires II: Definitive Edition on Windows 10Make sure you are signed into your Windows 10 device with the account on which you want to own the game before making a purchase. To check this, launch the Store app and select the photo icon at the top-right corner. If your account isn’t listed, you’ll need to sign out and sign in with the correct account.To purchase the game:.

Open or download the Microsoft Store app. Search for Age of Empires II: Definitive Edition using the search bar at the top. Alternatively, you can visit if you are signed in with the correct account on the web. Click the Buy button and follow the steps to complete your purchase.The Xbox app on Windows 10 allows you to integrate your Xbox account & settings while playing Age of Empire II: Definitive Edition. Owners of Age of Empires (2013)—formerly known as Age of Empires HD—received a coupon in their Steam inventory that allows them to purchase Age of Empires II: Definitive Edition at the discounted price. This coupon is automatically applied to your purchase as you proceed through the checkout process.

Visit the store page. Pre-purchase the game by adding it to your cart. The coupon will be displayed and automatically reflected in the price.

Click Purchase for myself to continue with the process. You will receive a warning that you are “purchasing a duplicate item.” You can ignore and bypass this by clicking Continue with purchase, when prompted. Complete your purchase to finish adding the Definitive Edition to your game library.That’s it! The game will be available to download and play when it releases on November 14! Note that the discount coupon expires on November 14, when you will be able to purchase the Age of Empires II: Definitive Edition + Age of Empires II (2013) Bundle to receive the same discount without issue.NOTE: Beta participants will need to opt-out of the Beta to play the release version of the game. You can do so by right -clicking the game in your Steam library and select Properties, click the BETAS tab, and then opt-out of the beta. If your computer does not meet the minimum specifications to run the Enhanced Graphics Pack DLC, the option may remain disabled in the Options menu.

Take a moment to verify that your system meets the s to run the game—particularly the 8 GB of RAM necessary to run the enhanced graphics.In some cases, this issue can appear when the Enhanced Graphics Pack DLC did not download or update properly. Depending on the platform where you are playing, verifying or re-downloading the DLC may fix the issue.🛠 STEAM USERSIf you have not already, you will need to ensure the DLC is enabled in your Steam settings. Right-click on the game in your Library and select Properties. Click the DLC tab. Check the Enhanced Graphics Pack box to install the DLC. Let Steam download the necessary files. Launch the game and check/verify that the Enhanced Graphics (UHD) option is checked.If that doesn’t work, try the following:.

Follow the steps to. Once this is done, re-launch the game and verify that the issue is fixed.🛠 MICROSOFT STORE USERSVerify that the Enhanced Graphics Pack DLC is the same version number as your main game. You can do so by following these steps:.

Open the Microsoft Store. Click the. symbol next to your profile picture. Select Downloads and updates from the drop-down menu.In the menu, you should be able to find both Age of Empires II: Definitive Edition and the Enhanced Graphics Pack DLC listed. If the version numbers are not the same, press the Get u pdates button to detect and download the latest updates. If you continue to see the issue in-game, take the time to uninstall and re-download the Enhanced Graphics Pack DLC:. Press the Windows key and search for Add or remove programs.

Click the Add or remove programs systems setting to open the list of apps on your computer. Find ‘Enhanced Graphics Pack DLC’ in the list. Click the game and click the Uninstall button. When your computer is done uninstalling the DLC, open the Microsoft Store. Search for Enhanced Graphics Pack DLC. Select and download the DLC. When it is finished, launch Age of Empires II:Definitive Edition.

Slow performance with eclipse for mac. In most cases, this issue will appear when the Enhanced Graphics Pack DLC did not download or update properly. Depending on the platform where you are playing, verifying or re-downloading the DLC seems to fix the issue.🛠 STEAM USERS. Follow the steps to.

Once this is done, re-launch the game and verify that the issue is fixed.🛠 MICROSOFT STORE USERSVerify that the Enhanced Graphics Pack DLC is the same version number as your main game. You can do so by following these steps:. Open the Microsoft Store. Click the. symbol next to your profile picture.

Select Downloads and updates from the drop-down menu.In the menu, you should be able to find both Age of Empires II: Definitive Edition and the Enhanced Graphics Pack DLC listed. If the version numbers are not the same, press the Get u pdates button to detect and download the latest updates. If you continue to see the issue in-game, take the time to uninstall and re-download the Enhanced Graphics Pack DLC:. Press the Windows key and search for Add or remove programs.

Click the Add or remove programs systems setting to open the list of apps on your computer. Find ‘Enhanced Graphics Pack DLC’ in the list. Click the game and click the Uninstall button. When your computer is done uninstalling the DLC, open the Microsoft Store. Search for Enhanced Graphics Pack DLC. Select and download the DLC.

When it is finished, launch Age of Empires II:Definitive Edition. ▪ STEAM ▪To download or update the game in the Steam client:. Open the client. Click on Library to see your games list. Click Downloadsat the bottom of the Library window.

If the new build does not download automatically, click the button to manually download the new update.By default, Steam will automatically keep your game updated whenever a new build is released. You can click on LIBRARY GAMESto search for and launch your game when it is available.If you’ve disabled auto-updates, you can also click LIBRARY GAMES Downloads to view your download queue and prioritize Age of Empires II: Definitive Edition above other games in your library. This issue usually denotes one of two problems:.

Your computer does not meet the minimum specifications to run the game. There is an issue with the Microsoft Store app.If your computer meets all the necessary hardware specifications, you can try working through the following troubleshooting steps to try and address the problem:🛠 Check to see if the Install button works despite the visual error.🛠 Check for pending Windows updates. Verify that there are not any pending Windows updates. While you may be on an up-to-date version of the OS, there may be essential application updates waiting to install. Be sure to restart your device after installing any updates.🛠 Check that the Microsoft Gaming Extension is up to date. Take the time to manually update the extension to ensure you have the latest files.🛠 Verify that you can download other applications.

Find a free gaming app on the Windows Store, such as Solitaire. Download and install the app, then re-attempt to download Age of Empires II: Definitive Edition.🛠 Reset the Windows Store App.

You can find instructions on how to do so.🛠 Run the Windows Store App troubleshooter. You can find instructions on how to do so.🛠 Use the System File Checker to repair the Windows Store. You can find instructions on how to do so.If you continue to experience issues after running through all of the above steps, please contact the. This is often due to an error or corruption in the installation of the Windows Store.

Resetting your Windows store app usually works, though sometimes takes multiple tries:🛠 Verify that you have enough storage space to download and install the game. You will need at least 30 GB of hard disk space to install the full game.🛠 Check for pending Windows updates. Verify that there are not any pending Windows updates. While you may be on an up-to-date version of the OS, there may be essential application updates waiting to install. Be sure to restart your device after installing any updates.🛠 Reset the Windows Store App. You can find instructions on how to do so.🛠 Restart your machine. Make sure you reboot your machine before trying to download the game again.If you continue to experience issues after running through all of the above steps, please contact the. If you encounter this error, there are several troubleshooting steps you can work through to try and address the problem:🛠 Check to see if the Install button works despite the visual error.🛠 Check for pending Windows updates. Verify that there are not any pending Windows updates.

While you may be on an up-to-date version of the OS, there may be essential application updates waiting to install. Be sure to restart your device after installing any updates.🛠 Reset the Windows Store App. You can find instructions on how to do so.🛠 Run the Windows Store App troubleshooter. You can find instructions on how to do so.🛠 Use the System File Checker to repair Windows Store. You can find instructions on how to do so.🛠 Restart your machine multiple times. It may take several restarts to finish identifying and installing a critical update.

Try restarting your machine to recognize any new or missing updates.If you continue to experience issues after running through all of the above steps, please contact the. This error message is usually attributed to an error or issue with your Windows Store installation. There are several troubleshooting steps you can follow to try and address the problem:🛠 Check for pending Windows updates. Verify that there are not any pending Windows updates. While you may be on an up-to-date version of the OS, there may be essential application updates waiting to install. Be sure to restart your device after installing any updates.🛠 Reset the Windows Store App.

You can find instructions on how to do so.🛠 Run the Windows Store App troubleshooter. You can find instructions on how to do so.🛠 Use the System File Checker to repair Windows Store. You can find instructions on how to do so.🛠 Use Powershell to Repair or Reinstall the Windows Store app. You can find instructions on how to do so.🛠 Restart your machine multiple times. It may take several restarts to finish identifying and installing a critical update. Try restarting your machine to recognize any new or missing updates.If you continue to experience issues after running through all of the above steps, please contact the. This error is often attributed to issues with your internet connection. There are several troubleshooting steps you can follow to try and address the problem:🛠 If you are using a VPN, disable it before downloading the game.🛠 If you are using a Wi-Fi internet connection, switching to an LTE or hard-wired connection.

This will help ensure that you are on a stable internet connection throughout the download and installation process.🛠 Use the System File Checker to repair Windows Store. You can find instructions on how to do so.If you continue to experience issues after running through all of the above steps, please contact the. Our goal is to provide continued support for the game: including bug fixes, performance improvements, and even quality of life features as they’re built and tested.

You can follow our social channels for updates and more details about what you can look forward to in the future:.Modding the GameMods allow users to change nearly any aspect of their game: from the sound and look to the addition of entirely new scenarios and gameplay elements. Downloading or creating a game mod is simple, and can be done in-game or via the website. How do I download a mod?🛠 DOWNLOADING A MOD IN-GAMEThe easiest way to download a mod is to search for and install it in-game. Launch Age of Empires II: Definitive Edition. Click on the Mods button on the title screen. Click the Browse Mods tab.

Type in the name of the mod you want to download. The mod Priority is used to determine what changes to game files are prioritized over others. Since multiple mods may modify the same files, the game needs a way to determine what changes are used. This is determined by the priority.As an example: If two mods change the visual style of the same unit or building, the game will utilize the visual style set by the mod with the highest priority.To change the priority of your mods:. Click on the Mods button on the title screen. Click the Installed Mods tab. Click on the mod that you want to change priority.

Use the Priority Up and Priority Down buttons to move a mod up or down in priority. The higher the mod is on the list, the higher the priority. (For example, a Priority 1 mod will take precedence over a Priority 3 mod.).

If you’ve downloaded one or more mods but cannot see them in-game, try working through the following steps:. Exit the game if it is running. Search your computer for the app. Sign into the app using your. Launch the game.

If necessary, sign into Xbox Live again using your account. You may receive a User Privilege error. The game will work to sync with the cloud, so give it time to recover.Players have reported that this allows them to access multiplayer and their mods.

If it does not work, please post about the issue on the.Game Issues. Whether you purchased Age of Empires II: Definitive Edition on the Microsoft Store or Steam, you will be able to create and play multiplayer matches with each other regardless of your platform. All you need to do is create a multiplayer lobby for it to show up in the universal game lobby.If, for some reason, you cannot see your friends’ lobbies, be sure of the following:. That you are all on the same game build.

If an update was released recently, you will need to be on the same game build to play with your friends. Make sure your local or campus firewall is not blocking connections.

Make sure the game is whitelisted so it doesn’t get blocked in the matchmaking lobby. Make sure you have both enabled crossplay. In your game options, select the Game tab and make sure that the Enable Crossplay box is checked for both players.Depending on your firewall software, you can search for how to add a game to your whitelist or as an exception. Here is how you can whitelist a game when using the base Windows firewall:🛠 WINDOWS 10. Press the Windows key and type Firewall. Click on the Firewall & network protection setting.

Click the Allow an app through firewall link at the bottom of the window. The Allowed App window will pop up.

Click the Change settings button to add a new app to the list. Check the boxes next to the apps or programs you want to allow through the Windows firewall. For each app, be sure to check the boxes next to the type of network that you’re using—i.e. Whether you are on a public or private network. Click OK to save your new settings. If you cannot see any game lobbies when you join the Multiplayer lobby browser, there may be a few issues:. Make sure you have enabled CROSSPLAY.

In your game options, select the Game tab and make sure that the Enable Crossplay box is checked for both players. Make sure you are on the latest game build. If an update was released recently, you will need to be on the latest build to play with the rest of the community. Make sure your local or campus firewall is not blocking connections. Make sure the game is whitelisted so it doesn’t get blocked in the matchmaking lobby. There are a few ways to join a multiplayer match in Age of Empires II: Definitive Edition, depending on the type of game you’d like to play:MULTIPLAYER (VS.

PLAYERS)If you want to play alongside or against human opponents, you will want to setup or join a Multiplayer lobby. You can see all available match lobbies by clicking the Multiplayer shield. This will automatically take you to the Lobby Browser where you can view, join, or even create a game.

As soon as you launch Age of Empires II: Definitive Edition, click the Multiplayer shield at the top of the home screen. This will take you to the Lobby Browser, where you can join another player’s lobby or create your own.

The Connection Quality indicator highlights which servers are the most responsive to your machine’s connection. The color next to the server name indicates the overall quality of the connection:. GREEN is the BEST quality connection and you can expect a very responsive game.

YELLOW is a GOOD connection, though you might feel some delay between issuing a command and seeing it executed. RED is a POOR connection and you can expect a noticeable delay along with potential game stuttering and brief pauses as your connection is interrupted.You’ll also notice a numerical value next to each server name, which represents the expected ping response of each server. The numbers on the Connection Quality indicator may seem higher than a traditional ping. This is because that number takes into account the time it takes for a message to get to the server and back, plus the time it takes the server and game to respond to the message and generate output back to your machine. You can think of this as the average time it takes between when you issue a command in game, and when that command is carried out. When you initially download the game, the language setting of your Steam client will determine whether (and which) voiceover audio files are downloaded.

If you cannot hear sound in the game, you can follow these steps to download the files for any officially-supported language:. Uninstall Age of Empires II: Definitive Edition. Click the Steam menu, and then select Settings. Select the Interface option.

Change the Language you want the Steam store to use. Restart Steam. Re-download Age of Empires II: Definitive Edition.Once you’ve re-downloaded the game, you will have the language files determined by your Steam client. If you are unable to connect to Xbox Live, your antivirus or firewall may be preventing you from accessing the online service.🛠 Disable your antivirus and firewall.Try disabling your antivirus program and firewall and re-launching the game.

Make sure the program is not running in the background.🛠 If you are still unable to connect, uninstall the game, restart your machine, and then reinstall game.Some antivirus programs can also interfere with the installation of the game files. Try reinstalling the game before trying to play again.If you’re having problems signing in with your Xbox Live account:🛠 Make sure your Internet Explorer security settings are set to ‘Medium’ or lower.If you are using high security settings, they can prevent you from connecting to the Xbox Live sign-in page. Try lowering your security settings, clearing your cache and cookies, and then launching the game to try again.🛠 Clear your Cache and Cookies in Internet Explorer.The module to sign in uses Internet Explorer to collect and transmit your information. If you’re not seeing the sign-in box, try clearing your cache and cookies before launching and signing in through the game.🛠 Enable the “Set Time Automatically” setting.If your time is not synced, you will not be able to login. The User Privilege Error may occur if your game launches in ‘Offline’ mode or if you have certain settings disabled on your Xbox Live profile. This error may also gray-out the Multiplayer icon on the Main Menu.Example error message:🛠 Check your Internet Connection.If the game was unable to connect to the internet during launch, then it respond as if you are offline.

Check that your machine is connected to the internet before you launch the game.🛠 Disable your antivirus and firewall.Try disabling your antivirus program and firewall and re-launching the game. Make sure the program is not running in the background.🛠 Microsoft Store: Sign In to Xbox Live Before Launch.For Microsoft Store users, if the game is unable to connect to Xbox Live services, you may get this error. Please try completing login to Xbox Live using the button in the top-right on the Main Menu. Then close the game, wait a few minutes, and relaunch the game.🛠 Microsoft Store: Check Your Xbox Live Permissions.For Microsoft Store users, your Xbox Live settings can block certain aspects of the game.

Please, go to your Xbox Live profile, click Privacy Settings and verify the following sections:. You can see and upload community creations – Please set this to “Everyone”. If it is set to “Friends” then you will only be able to play Multiplayer games when your friends invite you to the match.

You can join multiplayer games – Please set to “Allow”.Technical Issues. There are several potential workarounds to this issue. Please work through the following steps to see if they fix the problem:🛠 Ensure that your computer meets the minimum requirements to play the game.A majority of crashes upon launching the game can be attributed to playing on a PC that does not meet the recommended requirements. Ensure that your system meets the to run the game. This includes checking your version of Windows 10. If you need to update your version of Windows 10, you can follow the instructions🛠 Update your display drivers.If you are playing on old or outdated display drivers, you may encounter issues when trying to launch and play any game. You can check what video card and drivers you are running using the.

Once you know what hardware you’re using, you can download the appropriate drivers from the web:. Nvidia Video Card Drivers:. ATI Video Card Drivers:. Intel Drivers:. Laptop video drivers are dependent on and obtained from your laptop’s manufacturer.🛠 Check your antivirus settings.Some antivirus programs may prevent the game from launching. Check your antivirus settings to make sure Age of Empires II: Definitive Edition is not being blocked.

Add the game to any whitelist feature in your antivirus program. ( Note: some antivirus programs may remove the game from the whitelist when it is updated. Double check that the game is still on your whitelist!)Here are a few particular antivirus programs with known conflicts, as well as resolution steps for each:. Avast: Age of Empires II: Definitive Edition must be added to the program’s whitelist. Steps can be found. AVG: Age of Empires II: Definitive Edition must be added to the program’s whitelist. Steps can be found.

Bitdefender: Age of Empires II: Definitive Edition must be added to the program’s whitelist. Steps can be found. Comodo: disable. F-secure: Age of Empires II: Definitive Edition must be added to the program’s whitelist. Trend Micro: Age of Empires II: Definitive Edition must be added to the program’s whitelist. Steps can be found.If the antivirus requires you to target the game files through “Browse”, the default file path will be:. Steam: Program Files (x86) Steam steamapps common AoE2DE AoE2DEs.exe.

Windows Store: Program Files WindowsApps Microsoft.MSPhoenix101.101.######.0x648wekyb3d8bbwe Game AoE2DE.exe🛠 Manually update Microsoft Visual C Redistributables and restart your machine.Make sure you have all the necessary files to run the game. You can find the latest. If you are using a 64-bit Operating System, download the file. If you are using a 32-bit Operating System, download the file.🛠 MICROSOFT STORE: Run the Windows 10 Store App Troubleshooter.You can run the Windows 10 Store App Troubleshooter to identify and address many different issues with Windows. You can find it.🛠 STEAM: Verify the integrity of the game files.Follow the steps to. When the game displays a black screen where the opening menu would normally appear (following the intro video), the most common cause is related to your graphics drivers or the preferred graphics card when playing on a laptop. If you encounter a runtime error when launching the game, work your way through the following troubleshooting steps to see if they address the problem:🛠 Manually update Microsoft Visual C Redistributables and restart your machine. You can find these files.

If you are using a 64-bit Operating System, download the file. If you are using a 32-bit Operating System, download the file.🛠 Update or disable your audio drivers. Some audio drivers, such as Nahimic and Alienware Sound Center, may interfere with the game.

Try disabling your audio drivers before launching the game.🛠 Disable Avast antivirus, uninstall the game, restart your machine, and then reinstall game. Some antivirus programs can interfere with the installation of the game files. Try disabling your antivirus program and reinstalling the game before trying to play. This may be related to corrupt or missing files needed to run the Windows Store. Users have reported the following solutions to address the issue:🛠 Manually update Microsoft Visual C Redistributables and restart your machine. You can find these files. If you are using a 64-bit Operating System, download the file.

If you are using a 32-bit Operating System, download the file.🛠 Disable Avast antivirus, uninstall the game, restart your machine, and then reinstall game. Some antivirus programs can interfere with the installation of the game files. Try disabling your antivirus program and reinstalling the game before trying to play.🛠 Reset the Windows Store App. You can find instructions on how to do so. Though the download appears to complete, an antivirus or firewall program may have quarantined one or more game files during the installation process. Disabling your antivirus program during the installation process usually addresses this issue:🛠 Disable Avast antivirus, uninstall the game, restart your machine, and then reinstall game.

Try disabling your antivirus program and reinstalling the game before trying to play.The most common offenders are AVG and Avast antivirus, though we encourage you to try the above solution whenever you encounter this issue. This error can manifest in several ways depending on the platform and method of launching your game:. When launching the game via the Windows Store, it fails to launch. When launching the game via Steam, a message reads “Preparing to launch” or “Syncing,” but the game never opens.Customers in Europe or Korea who are running Windows 10 N or KN, respectively, will need to install the free Media Feature Pack for Windows 10 in order to launch the game:🛠 Check for pending Windows updates.

Verify that there are not any pending Windows updates. While you may be on an up-to-date version of the OS, there may be essential application updates waiting to install. Be sure to restart your device after installing any updates.🛠 Manually update Microsoft Visual C Redistributables and restart your machine. You can find these files. If you are using a 64-bit Operating System, download the file. If you are using a 32-bit Operating System, download the file.🛠 If you are running the Windows ‘N’ or ‘KN’ version of Windows 10, install the Media Features Pack.

These files can be found.If you continue to encounter issues, please contact the Support Team on the forums or Discord for additional assistance. You can run a Ranked Benchmark Test via the options menu to determine whether you are running the correct settings to play Age of Empires II: Definitive Edition in a competitive multiplayer environment. If you score below the recommended threshold, here are a few things you can do to improve your score:.

First, try lowering the Graphics Presets to a lower setting, confirm the change, and then run the benchmark again;If that doesn’t work, try the following:. Disable the Enhanced Graphics (UHD) option.

Disable V-sync if it is currently enabled. Lower your ResolutionBe sure to select Confirm to lock in the settings before running the benchmark test again.

If you are experiencing graphics or performance issues when playing the game, start by working through the to see if they improve your experience. The best way to report an issue is via the Windows Feedback Hub, where you can add a new issue or upvote a report if you are experiencing a similar issue. Here’s how to launch the Feedback Hub:. Press the Windows key + F to automatically open the Hub.

Alternatively, you can press the Windows key and type “ Feedback” in the search bar.If you received an error code or encountered a bug, type it into the “ Search Feedback” box to see if the problem already exists and is known. If the problem IS known, we’re already working on it! Click on the UPVOTE button before you leave; this helps us figure out how many people are experiencing the same problem. If the problem is NOT known, click “ Add new feedback”, and fill out the requested information accordingly. When filing feedback, please place the game title in the “Summarize your issue” field, and include steps to reproduce the issue under the “Give us more details” field. This will assist us in locating your feedback.Thank you for taking the time to help improve Age of Empires II: Definitive Edition for everyone.Player Reporting. Report buttons are in several locations in game such in chat, the lobby browser, in-game, and the post-game.

Each report includes check boxes to select the reason and an area to include any additional information. These reports are reviewed by a moderator before any action is taken.Actions are taken based on the Microsoft, and Xbox policies. If you have any questions about what is considered acceptable (and unacceptable) behavior reference these policies.If the report needs more information than can be provided in game, then send an email to aoesupport@microsoft.com.

Please include your Xbox gamertag or Steam ID along with additional details about the issue. Bans can happen based on multiple reasons such as inappropriate content, griefing, cheating, inactivity or verbal abuse. Each report is currently being reviewed by a moderator before action is taken. Any action will be based on the Microsoft, and Xbox policies. If you have any questions about what is considered acceptable (and unacceptable) behavior reference these policies.If an account is banned, then a countdown of the ban duration will be shown on the main menu screen. The length of ban can depend on the type of report, severity of issue and previous history of bans on the account.Please email any questions about a ban to aoesupport@microsoft.com along with your Xbox gamertag or Steam ID.Additional Support ResourcesIf you are experiencing issues related to Xbox Live or Windows 10, please visit the for additional details and troubleshooting steps.

For other questions or concerns about the game, we recommend you visit one of our official discussion channels:. Visit our forums at to discuss your issue with other members of the community. Join the to chat about issues with our community helpers. Visit the #technical-support channel to ask questions about the game.